Shipping policy

We offer Free ProLine Supreme 2-Day Delivery* on all orders within the US48 placed before 12PM Central Monday through Friday. Free shipping to the US48 including Puerto Rico, Hawaii and all other US Territories.

International shipping is available worldwide using a service provider of the customers choice during the checkout process.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States, United Kingdom, or EU countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We have no control over these charges, nor can we predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

*Free ProLine Supreme 2-Day Delivery valid to U.S. 48 only and includes most major cities on orders placed before 12pm Central Time. Delivery times not guaranteed by courier and is subject to service levels and availability within the delivery area. Free 2-Day delivery excludes weekends and holidays and may be subject to additional terms.

  • International orders are welcome. We ship across the globe and is based on actual weight and service
     
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. ProLine Sports Nutrition & Equipment is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. 

International Customers Welcome!



  • Please Note: If you are an International Customer residing outside of the 50 U.S. (not including our U.S. Military personnel to APO/FPO addresses) free shipping offers are not applicable.
  • Orders placed before 5 PM Eastern U.S. Monday - Friday will be processed and shipped the same day unless otherwise noted. Order destinations within the continental U.S. (48 states) are shipped via USPS and FedEx based on the shortest delivery time, destination, and weight of packages. Shipping services selected by the customer will never be substituted for a lesser or slower method. Orders under 2 pounds will ship via USPS Priority Mail. Fed-Ex does not deliver to P.O. boxes or military APO/FPO addresses so you must use a valid street address with your order. Usually, it takes 1-4 business days from the day your order is shipped to receive your items. Saturdays, Sundays, and Holidays are not considered business days even though we may sometimes process and or ship orders on those days.



  • Free Shipping: Where applicable, Free shipping is via USPS Priority Mail Service. We may substitute this method at our discretion with a Fed-Ex service based on ship weight and or destination.

          USPS Fed-EX

  • Packages sent to Alaska, Hawaii, and Military APO/FPO addresses are shipped via US Postal Service (USPS) Priority Mail. Shipments to these destinations are not subject to additional fees.
  • Orders shipped via USPS Priority Mail will receive a delivery confirmation/tracking number.
  • Estimated delivery time for USPS Priority Mail packages is 2 to 5 days. For military locations (APO/FPO), the time of final delivery is dependent upon several factors, including security, customs, space availability, and the speed of the military postal system. However, most packages reach their destination within 2-3 weeks.
  • Military Address Instructions - During checkout, please enter APO or FPO in the city field under "Ship To" information. Your state will be AE, AP, or AA and your zip code should begin with 09, 34, or 96. When placing your order, it is imperative that you have the correct shipping address. We cannot be responsible for packages that are returned or misdelivered due to incorrect or incomplete address information. In the event that a package is returned, an additional charge will apply if the package must be re-shipped with corrected address information.
  • Orders received after 5:00 EDT will be processed on the next business day. Most orders ship within 24 hours unless otherwise noted. We regularly stock most of the items we carry. Occasionally, we may run out of an item in which case we will attempt to notify you by e-mail to obtain your instructions. You may request to 1) hold the order until all items are available, 2) ship available items, 3) substitute a different item or flavor, or 4) cancel the order. We cannot predict when a large order(s) may deplete our inventory. Additional shipping charges apply on separate orders. If we are unable to contact you within 24 hours, your order will be held until all items are available to be shipped.
  • We do NOT request or require a signature for deliveries, but we cannot force the driver or mail courier to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely their discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.
  • We will charge you a fee of $5.00 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information you provide, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $5.00 per package to have the package(s) re-shipped. For customers who elect to cancel their orders, the order will be subject to a 10% re-stocking fee. Any and all shipping costs will not be refunded.
  • Lost Packages - If you do not receive your package, please contact us via email during normal business hours (8:00 a.m. to 5:00 p.m. EDT, Monday through Friday). ProLine Sports Nutrition & Equipment is not responsible for any lost packages that are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information you provide. If an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) is given and your package is lost, ProLine Sports Nutrition & Equipment is not responsible.
  • If a Priority shipment is lost by the Postal Service during transit, we have to wait 14 days before a tracer can be filed with the Post Office. Refunds or re-shipments will be issued after the tracing is complete and we have received the claim papers.
  • If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned, or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.
  • ORDER ONLINE - by entering your order on our website. We provide an online shopping cart that allows you to select products while browsing our website. We also provide an online account, which you can use when placing future orders to expedite the ordering process. Once your order is complete, you will receive an email with an order number verifying your purchase. All orders are protected for your privacy and credit card security. Please see our security and privacy policies for further information.
  • We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent order to the fullest extent of the law.
  • If you are under 18, you may use ProLine Sports Nutrition.com only under the supervision of a parent or guardian.
  • Upon placing your order you will receive an automatic email receipt. If you didn't receive this, either your order did not submit correctly or you didn't enter your email address correctly. If you don't receive an email order confirmation, please contact us. Once your order has shipped, you will receive a shipping confirmation email with your tracking number and instructions to track your order.